Cancellation Return & Exchange Policy

Cancellation Policy:

Orders can be cancelled within the first 24 hours of order placement.
No cancellation requests will be accepted after the initial 24-hour window, or if the order is dispatched.
You have the option to modify the selected garment or add more items to your order during this time.
If you choose not to proceed with the order, the order amount will be converted into PP credits.
PP credits are valid for a period of 6 months from the date of conversion.
To redeem PP credits, please contact our customer care team at +91-9549796957.

For International orders, exchanges are accepted within 15 days from the date of receiving the parcel.
Domestic orders can be exchanged within 7 days of receiving the parcel.
Ensure that you include comprehensive order details on the return parcel for efficient processing.
Each order qualifies for a one-time exchange.
Exchanges are allowed for items of equal value or higher.
Please note that any customized garments are not eligible for return or exchange.
It’s important to avoid combining ongoing discounts or coupons with PP credits during the exchange process.
During sale periods, only size adjustments are allowed for items purchased.
Premium garments priced above 6000/- are exempt from general returns or exchanges, and are eligible only for size-related adjustments.

In the event that you receive a product with a manufacturing defect, damage, or an incorrect item, please contact us within 24 hours.
You can reach out to us through WhatsApp at +91-9549796957 or via email at care@poshpankh.com.
When contacting us, please provide reference images along with a detailed description of the issue and your order information.
Our dedicated team will guide you through the return process and assist in arranging the return shipment.
Upon receiving the returned item, we will promptly initiate the shipment of the correct order.

If you are dissatisfied with the product quality or size for international or domestic orders, you must initiate the return shipment.
Once we receive the returned item, we will inform you and provide the opportunity to select your desired exchange item.
Alternatively, if you prefer not to make an immediate exchange, the order amount can be converted into PP credits.
PP credits will be valid for a period of 1 year, but issuance will occur only after the returned outfit is received by us.

We have taken utmost care to ensure the accurate display of colors in our products.
However, please be aware that there may be variations due to differences in devices, screen settings, and brightness.
Initial washes of block-printed items may result in slight bleeding of colors.
Some areas of the outfit’s base might appear slightly stained due to inherent block-printing characteristics; these are not considered defects and are natural to the process.